Customer Success & Account Representative

My Grain Exchange is looking for an Account Representative to help farmers, buyers, and industry partners get the most out of our grain marketplace.

This role is a mix of customer support, account management, and light sales outreach. You’ll be checking in with users, helping them keep their accounts and inventory up to date, learning what grain they are looking to move or buy, and making sure they understand how to use the platform effectively.

We’re looking for someone who is comfortable talking with farmers and grain buyers, can build trust quickly, and is willing to be proactive instead of waiting for customers to reach out.

What You’ll Do

As an Account Representative, you’ll be responsible for building and maintaining relationships with users on My Grain Exchange.

Your day-to-day work may include:

• Contacting existing users to check in on their account

• Asking sellers what inventory they currently have available or are planning to move

• Helping users update inventory listings, pricing, grades, quantities, and farm/location details

• Following up with buyers to understand what commodities, grades, volumes, and delivery areas they are looking for

• Helping connect buyer demand with seller inventory on the platform

• Supporting users through account setup, listing creation, bidding, and platform questions

• Encouraging inactive users to re-engage with the marketplace

• Gathering feedback from farmers and buyers to help improve the platform

• Tracking outreach, notes, user needs, and follow-up opportunities

• Explaining how My Grain Exchange works in a clear, practical way

What We’re Looking For

The ideal candidate is personable, organized, and comfortable having real conversations with agricultural customers.

You may be a good fit if you:

• Are confident speaking with farmers, buyers, and business owners

• Have strong communication skills by phone, email, and text

• Are organized and good at following up

• Can ask good questions and listen carefully

• Are comfortable using web-based software and keeping notes in a CRM or admin system

• Have a basic understanding of grain, farming, or agricultural markets

• Can explain technology in a simple, non-intimidating way

• Are self-motivated and able to work independently

• Enjoy building long-term customer relationships

Agriculture or grain industry experience is an asset, but not required if you are willing to learn.

Nice to Have

• Experience in sales, customer support, account management, or agriculture

• Familiarity with grain commodities, grades, pricing, delivery terms, or farm logistics

• Experience using CRM tools, marketplace platforms, or customer support software

• Comfort making outbound calls and following up with customers

• Knowledge of Western Canadian agriculture

Why Join My Grain Exchange?

My Grain Exchange is building a better way for farmers and buyers to connect directly in the grain market. Our platform helps sellers get more visibility for their grain and helps buyers discover available inventory more efficiently.

You’ll be joining a growing marketplace where your work directly helps farmers, buyers, and the overall adoption of the platform.

This is a relationship-driven role with the opportunity to help shape how customers use and experience My Grain Exchange.

Compensation

Compensation will be based on experience and role structure.

Possible options may include:

• Hourly or salary compensation

• Performance-based bonuses

• Commission or incentive opportunities based on account activity, listings, or successful trades

How to Apply

Please send your resume and a short note explaining why you’d be a good fit for this role.

Experience in agriculture, grain, sales, or customer support is helpful, but we’re most interested in someone who can communicate well, follow up consistently, and build trust with customers.